FAQ

How much does shipping cost?

Our shipping rates vary based on a few different factors, such as package dimensions, package weight, etc.


For a free quote, please use our Shipping Calculator. Multiple shipping options (and prices) may appear based on the information you enter.

Do you charge handling fees?

In general, we do not charge handling fees for processing your order. However, there are some services we provide that do incur fees.


Returns: $10 return handling fee per package (for packages with prepaid return labels)

Photo Request: $1.00 per photo

Split Package: $5.00 per package

Packages stored for over 90 days: $8.00


We reserve the right to change our fee structure in the future. We may add premium, paid services as our business grows based on customer demand.


Do you charge storage fees?

We will store your package(s) for free up to 90 days. After 90 days, your package will cost $8 more to ship. 


After 120 days we will liquidate the contents. The storage limit is cumulative and applies to consolidated packages as well. The 90-day and 120-day cycles do not reset after repackaging your products 

What are your return fees?

We charge a $10 return handling fee for return packages that have prepaid return labels from the merchant


If you do not have a prepaid return label from the merchant we will have to create our own label and invoice you for the shipping cost.

What are your repacking fees?
We’re always happy to repack or consolidate packages at your request. Combining several packages into one or repacking your items into a smaller box can help you save on shipping costs. But it takes significant time and resources to complete just one repack. 

To continue offering high-quality repacking services, and to recoup the cost of packing supplies, we will be adding a fee of $2.00 per package in a repack/consolidation, to a maximum of $10.00.


What is a Repack?

How much does insurance cost?
  • DHL Express Worldwide/USPS Priority Mail
    • free insurance up to $100
    • additional insurance will cost $1.50 for every $100

 

  • USPS AirMail/USPS ePacket/DHL Local Post
    • does not automatically include insurance
    • insurance will cost $1.50 for every $100

 

 

If you would like to purchase additional insurance, email support@mymallbox.com with your request. Please include your Suite and Package number.


If you've shipped my package but I need to change the delivery address, how much does it cost?

Most shipping couriers charge for a mid-delivery address change. If the courier does not have a fee, then we will not charge you for the address change.


For an immediate address change, please contact us via a support ticket.


*Please note: if you need to change an address AFTER your package has shipped, DHL Express will charge a $13 address change fee. 

What are the fees for splitting a package?

We charge $5.00 for each package that results from the split


Click here for more information on splitting packages!