In general, we do not charge handling fees for processing your order. However, there are some services we provide that do incur fees.
Returns: $10 return handling fee per package (for packages with prepaid return labels)
Photo Request: $1.00 per photo
Split Package: $5.00 per package
Packages stored for over 90 days: $8.00
We reserve the right to change our fee structure in the future. We may add premium, paid services as our business grows based on customer demand.
We will store your package(s) for free up to 90 days. After 90 days, your package will cost $8 more to ship.
After 120 days we will liquidate the contents. The storage limit is cumulative and applies to consolidated packages as well. The 90-day and 120-day cycles do not reset after repackaging your products.
If you are not sure how long your package has been stored in our warehouse check the received date for your package. This is found within the package information on the "My Packages" page.
We charge a $10 return handling fee for return packages that have prepaid return labels from the merchant.
If you do not have a prepaid return label from the merchant we will have to create our own label and invoice you for the shipping cost.
If you would like to purchase additional insurance, email email@example.com with your request. Please include your Suite and Package number.
Most shipping couriers charge for a mid-delivery address change. If the courier does not have a fee, then we will not charge you for the address change.
For an immediate address change, please contact us via a support ticket.
*Please note: if you need to change an address AFTER your package has shipped, DHL Express will charge a $13 address change fee.