We are a package/parcel/mail forwarding service. We provide our customers with a US address (a suite in our warehouse), which allows them to shop at online retailers who require a United States shipping address.
myMallBox Business Hours: Monday-Friday, 9AM - 5PM EST
If you contact us over the weekend, we will get back to you as soon as we can during our office hours. Likewise, if you have a package that is scheduled to be delivered - or if a carrier has attempted to deliver a package - over the weekend, it will be redelivered to us on the next business day.
Unfortunately, if a company refuses to ship to our warehouse, there isn't much we can do. Some companies reserve the right not to ship to package forwarding addresses.
Companies who may refuse shipping to our address include, but are not limited to:
However, sometimes these companies will ship to us, so it's worth trying!
We currently only accept PayPal through our website.
If you need to pay using a credit or debit card, please send a request to firstname.lastname@example.org. We will email you a PayPal invoice, which you can pay with your card (a PayPal account is not required). This option is not available to customer in some countries. It is best the check with Paypal to see if this option is available for you.
Yes! We're more than happy to accommodate your mail and magazine deliveries.
If you would like us to scan and email you a copy of your letter, please contact us via a support ticket with your request and we will invoice you for the service fee.
If you would like to return a package that has been delivered to myMallBox, please contact the merchant and request a pre-paid return label. If they cannot provide one, we will have to create our own label and invoice you for the shipping cost.
Fill out this form, and include the return label as an attachment (or let us know the return address if you don't have a label). Include your suite and package number, as well as the email to which you would like the invoice sent (your PayPal email, if possible). We will send you an invoice for the $10 return handling fee.
When you have paid the invoice, we will ship your package back to the merchant.
If you are having trouble viewing your myMallBox credit, try logging out and back in to your account. You can also try refreshing your page. If this does not work, please contact us via a support ticket.
Goods can be unshippable if relevant organizations classify them as:
If we receive products we can't ship, we will reach out to you. We have the right to refuse any product we feel is unsuitable to ship, even if it is legal.
If an unshippable item makes it through our receiving process, this does not necessarily mean we can ship it.
Right now, our only facility is located in Delaware. When we open new facilities in other locations, we will be sure to let you know!