FAQ

What is myMallBox?

We are a package/parcel/mail forwarding service. We provide our customers with a US address (a suite in our warehouse), which allows them to shop at online retailers who require a United States shipping address.

Are you open on the weekends?

myMallBox Business Hours: Monday-Friday, 9AM - 5PM EST

 

If you contact us over the weekend, we will get back to you as soon as we can during our office hours. Likewise, if you have a package that is scheduled to be delivered - or if a carrier has attempted to deliver a package - over the weekend, it will be redelivered to us on the next business day.

What if a retailer won't ship to my US address?

Unfortunately, if a company refuses to ship to our warehouse, there isn't much we can do. Some companies reserve the right not to ship to package forwarding addresses.


Companies who may refuse shipping to our address include, but are not limited to:


  • Best Buy
  • Apple
  • Coach
  • Ulta
  • Urban Decay
  • H&M
  • Bonton
  • Kat Von D
  • Michael Kors
  • Sephora


However, sometimes these companies will ship to us, so it's worth trying!

What payment methods do you accept?

We currently only accept PayPal through our website.

 

If you need to pay using a credit or debit card, please send a request to support@mymallbox.com. We will email you a PayPal invoice, which you can pay with your card (a PayPal account is not required).

Can myMallBox receive mail/magazines as well?

Yes! We're more than happy to accommodate your mail and magazine deliveries. 

 

If you would like us to scan and email you a copy of your letter, please contact us via a support ticket with your request and we will invoice you for the service fee. 

 

For further information about our fees and charges, please click here.

How do I return my package to the merchant?

If you would like to return a package that has been delivered to myMallBox, please contact the merchant and request a pre-paid return label. If they cannot provide one, we will have to create our own label and invoice you for the shipping cost.

 

Fill out this form, and include the return label as an attachment (or let us know the return address if you don't have a label). Include your suite and package number, as well as the email to which you would like the invoice sent (your PayPal email, if possible). We will send you an invoice for the $10 return handling fee.

 

When you have paid the invoice, we will ship your package back to the merchant.

I can't see my account credit

If you are having trouble viewing your myMallBox credit, try logging out and back in to your account. You can also try refreshing your page. If this does not work, please contact us via a support ticket.

Unshippable/Prohibited Items

Goods can be unshippable if relevant organizations classify them as:

  • hazardous
  • dangerous
  • prohibited
  • restricted

Below are some additional more speicifc catagories of items we are unable to ship.
  • knives that are longer then 6 in. 


If we receive products we can't ship, we will reach out to you. We have the right to refuse any product we feel is unsuitable to ship, even if it is legal.

If an unshippable item makes it through our receiving process, this does not necessarily mean we can ship it. 


Check out our Terms and Conditions for a more detailed description of Unshippable/Prohibited items.

How do I refer a friend?


  • Click the Referrals button to learn how to invite people to use myMallBox.
  • Read the Terms & Conditions before you invite your friends. By participating, you acknowledge that you have read and agree with all guidelines.
  • Use My Referrals to monitor your referrals. You’ll be able track who has signed up, who has shipped their first package, etc.
  • You’ll also be able to re-invite anyone who hasn’t signed up yet!
Can I get a shipping address somewhere other than Delaware?

Right now, our only facility is located in Delaware. When we open new facilities in other locations, we will be sure to let you know!