FAQ

What is the difference between a Consolidation and a Repack, and how do I request one?

Consolidation: When we combine multiple packages into one box, minimizing shipping costs. We will only do this if you make a request.

 

How to request a Consolidation:


Repack: Instead of selecting multiple packages, you select just one and then click the "Repack" button. The request will go to the warehouse, where the packers will pack your items into a smaller box or a bubble-mailer.


How to request a repack:



Once a package has been repacked, you cannot consolidate it with other packages. By the same token, you cannot add additional packages to a consolidation once it has been completed.

If you request a Repack for fragile items, our packers will use their best judgement on the safest way to pack the items. This may require that they use a box, rather than a bubble-mailer. If you specifically request a bubble-mailer we will use one, but we can't be responsible for items damaged in transit.




What are the benefits of consolidating/repackaging packages?

Consolidating your packages cuts shipping costs. Instead of shipping individual boxes, we combine multiple orders into one box. We may not use the original shipping box, but we will never alter a product's original packaging unless you ask us to!


Because shipping costs are based on the the greater of actual weight or dimensional weight, repacking a single package may also reduce your shipping cost. For example, the merchant might send a product in a shipping box that is much bigger than it needs to be. Putting the product in a smaller box is likely to lower the cost.

 

Click here to learn about Repacks and how to request them!


Will my package be shipped in a Box or Bubble Mailer?

When leaving our warehouse your packages can either be shipped in a Box or in a bubble mailer.


The outer packaging for your items can be determined from the dimensions of your package on your page. If the dimensions for your package are listed as 1x1x1 this means your package will be shipped in a bubble mailer. If the dimensions are 2x2x2 or larger they will be shipped in a box.


You can contact us via a support ticket to request to have your package repacked into either a bubble mailer or box. This request may take 1-2 business days to be fulfilled. We will do our best to accommodate all requests but not all items will be able to fit in a bubble mailer because they only come in certain sizes.


Bubble mailers may reduce the cost of shipping your package but do not provide as much protection for your items. While boxes may increase the cost of shipping but provide more protection for your items in transit. If you specifically request a bubble-mailer we will use one, but we can't be responsible for items damaged in transit.



Should I notify myMallBox of any incoming packages?

Packages, Parcels, and mail sent to us without a "My Incoming Package Form" (aka ASN) will receive a $0.50 receiving fee. Submissions with false or incorrect tracking numbers will incur the fee. Honest mistakes or issues will be forgiven

Why does my package cost so much to ship?

International carriers (like DHL, USPS, UPS, etc.) calculate their shipping rates based on either actual weight or Dimensional/Volumetric Weight. Dimensional/Volumetric Weight (DIM weight) takes a package's size into account.

 

Imagine you ordered a really large poster. The poster weighs 1 pound, but it only fits in a 20x20x20 box. In this case, carriers will charge you for the size of the box, (20x20x20) and not its weight.


If you think your items could fit into a smaller box, you can always request a repack through the website.


My package was delivered to you. Why can't I see it in my "My Shipments"?

It will usually take 1-2 business days for your package to be received into your account, and you will get an email as soon as this happens. 


Factors that impact processing time:

  • Our daily receiving volume
  • What time your package is delivered to our facility
  • The time of year

While we always try to make sure packages are processed the day they are delivered to our facility, this is not always possible. If it has been 1-2 business days and your package has not been received into your account please make sure to provide the tracking number when contacting our support team.
My package says "in cart," but I can't see it when I view my cart

Sometimes, you may send a package to your cart but not pay to ship it right away. In these cases, you may experience this problem.



Click on the cart icon on the top right of the screen, and you will be taken to your cart. It may appear empty, but simply click on the "Checkout" tab, and you should see your package. If you still don't see it, please write to us at support@mymallbox.com, and we will do our best to assist you!


Can I split my items into two or more packages?

You can split one package into two or more new packages. Simply fill out a split package request form, including your Suite Number and Package ID, and any specific instructions on how you would like the products split. There is a $5.00 fee per package that results from the split.



Split package fee