FAQ

How do I sign up?

To sign up, click on the "Sign Up" button in the upper right-hand corner of the page. 

 

If you choose to sign up with your email address, you will be re-directed to the sign up page. If you select Facebook, it will either connect automatically, or you'll have to sign into your Facebook account (this depends on your browser/password settings).

 

After you sign up, you will be prompted to enter your address and shipping information. We will not be able to ship your packages to you or process your Buy For Me requests without this information.





**NOTE**
Receive $5 account credit when you Refer a Friend
How do I log in to my account?

Click the "Login" button in the upper right-hand corner of the website:


Then enter your email address and password, or sign in through your Facebook or Google account:



**NOTE** After you enter your password, you'll have the option to remain logged into myMallBox. Please do not select this option if you are accessing myMallBox.com on a shared or public computer.


How do I access and/or change my account information?

After you've signed in to myMallBox, click on the "account settings" buttonFrom there you can change your password, address, phone number, etc.


How do I change or recover my password?

If you're logged in to myMallBox, click on the "account settings" button.

 

 

From there, scroll down until you see the "security settings" section. You will be able to change your password and/or security question and answer by clicking the relevant button.


If you forgot your password, go to www.myMallBox.com and click "login" on the upper right part of the page. Then, click the "Forgot password?" link.




 

Once the page loads, just enter the email address associated with your myMallBox account, and you will receive an email with a link to reset your password.


 



Can I start using my U.S. mailing address immediately after I sign up?

Yes, once you receive your address it's ready to use! Please ensure that all of your shipments include your complete myMallBox address information, including your suite number!


If you forget to include your suite number when ordering from a merchant, let us know.


Please note: forgetting to include your suite number will delay processing time

How will myMallBox know a package is mine?

As soon as you register, we'll assign you a suite number (which you can find by visiting your account page). When you ship a package to myMallBox, please include your myMallBox suite number along with your name and our address. An example may look like this:

 

Your Name

620 Centerpoint Blvd.

Suite B6788

New Castle, DE 19720



 

Once a package arrives, your suite number is all we need to know it's yours. Once we process your package, you'll receive an automated email letting you know!

Is my myMallBox suite number a PO Box?

No! Your address here is not a PO Box. Many sellers don't ship to PO Boxes because FedEx, UPS, DHL, etc. won't deliver to PO Boxes. 


Can myMallBox ship to multiple locations?

Yes, you can add as many shipping addresses as you'd like!


To add another ship-to address to your account, click on "Account Settings," then select the "My Address" tab. Once there, click the "Add New Address" button.





A box will appear where you can enter your new address information. Once you have entered the information, click "Save."



What phone number should I use when placing an online order?

When shopping online, you should use the phone number associated with the credit card account you're using to make the purchase. Most stores will need your phone number to verify billing information and your order. Unfortunately, we are unable to complete either of these tasks if the store contacts us, and they may cancel your order if you don't provide the correct information.