FAQ
To sign up, click on the "Sign Up" button in the upper right-hand corner of the page.
If you choose to sign up with your email address, you will be re-directed to the sign up page. If you select Facebook, it will either connect automatically, or you'll have to sign into your Facebook account (this depends on your browser/password settings).
After you sign up, you will be prompted to enter your address and shipping information. We will not be able to ship your packages to you or process your Buy For Me requests without this information.
Click the "Login" button in the upper right-hand corner of the website:
Then enter your email address and password, or sign in through your Facebook or Google account:
**NOTE** After you enter your password, you'll have the option to remain logged into myMallBox. Please do not select this option if you are accessing myMallBox.com on a shared or public computer.
After you've signed in to myMallBox, click on the "account settings" button. From there you can change your password, address, phone number, etc.
If you're logged in to myMallBox, click on the "account settings" button.
From there, scroll down until you see the "security settings" section. You will be able to change your password and/or security question and answer by clicking the relevant button.
If you forgot your password, go to www.myMallBox.com and click "login" on the upper right part of the page. Then, click the "Forgot password?" link.
Once the page loads, just enter the email address associated with your myMallBox account, and you will receive an email with a link to reset your password.
Yes, once you receive your address it's ready to use! Please ensure that all of your shipments include your complete myMallBox address information, including your suite number!
If you forget to include your suite number when ordering from a merchant, let us know.
Please note: forgetting to include your suite number will delay processing time
As soon as you register, we'll assign you a suite number (which you can find by visiting your account page). When you ship a package to myMallBox, please include your myMallBox suite number along with your name and our address. An example may look like this:
Your Name
620 Centerpoint Blvd.
Suite B6788
New Castle, DE 19720
Once a package arrives, your suite number is all we need to know it's yours. Once we process your package, you'll receive an automated email letting you know!
No! Your address here is not a PO Box. Many sellers don't ship to PO Boxes because FedEx, UPS, DHL, etc. won't deliver to PO Boxes.
Yes, you can add as many shipping addresses as you'd like!
To add another ship-to address to your account, click on "Account Settings," then select the "My Address" tab. Once there, click the "Add New Address" button.
When shopping online, you should use the phone number associated with the credit card account you're using to make the purchase. Most stores will need your phone number to verify billing information and your order. Unfortunately, we are unable to complete either of these tasks if the store contacts us, and they may cancel your order if you don't provide the correct information.