FAQ

What is the difference between USPS Airmail and USPS ePacket?

USPS Airmail is very similar to USPS ePacket. The main difference is the level of tracking for each service.


USPS Airmail is a limited-tracking service. The tracking number has a prefix of UM, and tracking is only available until the package leaves the United States.


USPS ePacket features full tracking in the 30 countries where it is available. The prefix is LX, and these packages can be tracked from the moment they leave myMallBox until they are delivered to your door.

Approved Countries for USPS ePacket Tracking

Currently, ePacket with full tracking is available in 30 participating countries:


Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, and Switzerland.


**NOTE** 

If your tracking states "Delivered" and has not yet arrived, this means your package has been delivered to your local post office. Please contact your local post office at this point with any questions or concerns.

Will there be Duties and Taxes on Warranty Repairs?

Whenever a shipment arrives into any country and then is shipped back out again within a year there should not be any duties/taxes applicable. 


Please notify us if you are sending a warranty repair to your suite.

Prohibited Countries

Due to current U.S. regulations, we are prohibited from shipping to the following countries:

  • Cuba
  • Iran
  • Myanmar
  • North Korea
  • Sudan
  • Syria
  • Libya
  • Yemen
  • Indonesia
What shipping options and carriers can I choose from?

We currently offer 4 different carrier options for shipping your packages. The shipping options available for your individual package will vary depending on the weight, size and destination for your package.


1. DHL EXPRESS

  • Select this option if you want your package as soon as possible – it will arrive within 1-3 business days. Track your shipment here.


2. USPS PRIORITY

  • Choose if you don't need your package right away. Your package (up to 70 lbs) will arrive between 6-10 business days; you can track it with USPS Tracking.


3. USPS ePACKET

  • This is a low-cost, but trackable shipping solution for parcels under 4 pounds. USPS will give the package to your country's postal service for local delivery. 
  • Full tracking is only guaranteed to the following countries: Australia, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hungary, Italy, Ireland, Israel, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland, and the UK.


4. USPS Airmail-Non-Tracking

  • This is our most cost-effective shipping option for smaller packages (up to 4 pounds and/or its total dimensions are greater than 34 inches (L + W + H)). USPS will give the package to your country's postal service for local delivery. 
  • Please note: this is a low-tracking service. You may lose all tracking after your parcel leaves the US. As a result, insurance is not available for Airmail shipments.