FAQ

Are there items I'm not allowed to ship?

Certain items, such as perfume, nail polish, and lithium batteries, are classified as Dangerous Goods by the IATA (International Air Transport Association). Like all companies that ship internationally, myMallBox must follow the regulations set forth by the IATA. In most cases, we are not able to ship Dangerous Goods.


Please review our Prohibited Items page to see a complete list of restricted items.



 

If you're still unsure after going through the list, please create a support ticket and we will be happy to help!

Can you ship motorized vehicles?

myMallBox cannot ship any motorized vehicle that requires a license to operate, such as:

  • Cars
  • Trucks
  • Motorcycles. 


However, we are normally able to ship automotive/machine parts!


Examples of automotive/machine parts we CANNOT ship:

  • Airbag inflators
  • Airbag modules
  • Batteries (car, golf cart, motorcycle, etc.)
  • Seatbelt pretensioners
  • Fuses
  • Igniters
Can you ship medications or dietary supplements?

We cannot ship prescription medications (in accordance with United States law) or non-FDA approved medications (most dietary supplements are not FDA approved).


Please do not ship prescription medications to your myMallBox suite. If you do, we will not be able to forward them to you. 

Can you ship police or military style items?

myMallBox cannot ship any product that appears to be related to police, government, or military activity. Common police and military items include, but are not limited to:

 

  • Badges
  • Body Armor
  • Protective Clothing containing Body Armor
  • Police batons
  • Handcuffs
  • Surveillance equipment
  • Weapons
  • Weapon parts
  • Chemical weapons
  • Night-vision equipment

 

If you are unsure whether a product is considered a police or military item, first check out our Prohibited Items list. If you can't find it here, please reach out to us!

Can you ship illegal substances?

No, we cannot ship controlled (illegal) substances or any item that contains controlled substances. Please do not ship controlled substances to your myMallBox suite. 


  • A controlled substance is any drug that is illegal or restricted for sale in the United States - even if it is readily available in your own country!

 

If you ship a controlled substance to our warehouse, we reserve the right to suspend your myMallBox account, and you may permanently lose access to myMallBox's services.

Can you ship human growth hormones?

We cannot ship human growth hormones of any kind. Please do not ship human growth hormones to your myMallBox suite.


Common examples of human growth hormones include

  • Norditropin
  • Nutropin
  • Omnitrope
  • Saizen
  • Genotropin

 

Please note: Even supplements and vitamins legally purchased for bodybuilding purposes that are not FDA approved (such as Creatine) are still considered prohibited items.

When should I pay to make sure my package ships the same day?

If you want your package to ship ASAP, please do your best to pay before 12pm EST.

 

Our ability to ship later in the day depends on our daily volume. If we aren't able to ship your package the same day you pay, we will ship it the next business day!



Why don't I see more shipping options?

If you do not see all of the carrier options during checkout, your package is probably over the carrier's weight limit. If the package is heavier than 4 pounds, and/or its total dimensions are greater than 34 inches (L + W + H), you will not be able to choose USPS Airmail or ePacket.


If you think your package can be shipped in smaller packaging, you can request a repack via the website.


**NOTE** If local post tracking is not available in your country, you will not see local post carrier options at checkout.

My package is lost, damaged or missing items. What do I do?

If your package arrives to you damaged, broken, missing any items - or doesn't arrive at all - please fill out this form to file a claim with myMallBox.


How much does additional insurance cost?

Why has my shipping rate increased?

There are many reasons why your rate may have increased/decreased since the last time you shipped with us.


The following are always changing and affecting rates:

  • Carrier fees
  • Shipping Lanes (route the aircraft must follow when shipping)
  • Aircraft Volume fees (price the carrier charges based on how full the aircraft is at the time of shipment)

In addition, it is customary in the shipping industry for carriers to raise their rates annually. When a carrier, such as DHL, raises their rates, we also must raise our shipping costs to remain profitable.