Certain items, such as perfume, nail polish, and lithium batteries, are classified as Dangerous Goods by the IATA (International Air Transport Association). Like all companies that ship internationally, myMallBox must follow the regulations set forth by the IATA. In most cases, we are not able to ship Dangerous Goods.
Please review our Prohibited Items page to see a complete list of restricted items.
If you're still unsure after going through the list, please create a support ticket and we will be happy to help!
myMallBox cannot ship any motorized vehicle that requires a license to operate, such as:
However, we are normally able to ship automotive/machine parts!
We cannot ship prescription medications (in accordance with United States law) or non-FDA approved medications (most dietary supplements are not FDA approved).
Please do not ship prescription medications to your myMallBox suite. If you do, we will not be able to forward them to you.
myMallBox cannot ship any product that appears to be related to police, government, or military activity. Common police and military items include, but are not limited to:
No, we cannot ship controlled (illegal) substances or any item that contains controlled substances. Please do not ship controlled substances to your myMallBox suite.
If you ship a controlled substance to our warehouse, we reserve the right to suspend your myMallBox account, and you may permanently lose access to myMallBox's services.
We cannot ship human growth hormones of any kind. Please do not ship human growth hormones to your myMallBox suite.
Common examples of human growth hormones include
If you want your package to ship ASAP, please do your best to pay before 12pm EST.
Our ability to ship later in the day depends on our daily volume. If we aren't able to ship your package the same day you pay, we will ship it the next business day!
If you do not see all of the carrier options during checkout, your package is probably over the carrier's weight limit. If the package is heavier than 4 pounds, and/or its total dimensions are greater than 34 inches (L + W + H), you will not be able to choose USPS Airmail or ePacket.
If you think your package can be shipped in smaller packaging, you can request a repack via the website.
**NOTE** If local post tracking is not available in your country, you will not see local post carrier options at checkout.
There are many reasons why your rate may have increased/decreased since the last time you shipped with us.
The following are always changing and affecting rates: