Modified on: Thu, 27 Oct, 2016 at 1:23 PM
The customs process normally runs smoothly. However, if you experience a delay, please first try contacting the carrier.
Shipping delays vary on a case-by-case basis. If we receive any information regarding your package's customs activity, we will be sure to notify you right away. Likewise, if you hear anything, or if you have any questions that you think we could help with, contact us via a support ticket!