Why is my shipment on hold?

Modified on: Fri, 5 May, 2017 at 9:14 AM

There are many reasons why your package may be on hold. If this is the case, please first contact the carrier (DHL, USPS, etc.). If you don't get the answers you need, feel free to contact us via a support ticket and we will do our best to help!


Contact Links:

DHL Express

USPS Priority Mail

USPS Airmail/ePacket


  • Tracking for USPS Airmail is not available outside the U.S.
  • Tracking for USPS ePacket outside the U.S. is guaranteed only for  these participating countries.
  • If your tracking states "Delivered" but your package has not yet arrived, this means it has been delivered to your local post office. Please contact your post office with any questions or concerns.