FAQ

How much does insurance cost?
  • DHL Express Worldwide/USPS Priority Mail
    • free insurance up to $100

 

  • USPS AirMail/USPS ePacket/DHL Local Post
    • does not automatically include insurance

 

 

If you would like to inquire on additional insurance, email support@mymallbox.com with your request. Please include your Suite and Package number.


Unshippable/Prohibited Items, Import Restrictions

Goods can be unshippable if relevant organizations classify them as:

  • hazardous
  • dangerous
  • prohibited
  • restricted


Below are some additional more specific categories of items we are unable to ship.
  • Knives that are longer then 6 in.
  • Motherboards
  • Bank statements, records and other financial documents.


While we may be able to ship your items you should also make sure the items do not violate any of your countries import laws. Below are some helpful links to determine if you will be able to import your items. We will continue to update this list as we find additional resources.


If we receive products we can't ship, we will reach out to you. We have the right to refuse any product we feel is unsuitable to ship, even if it is legal.

If an unshippable item makes it through our receiving process, this does not necessarily mean we can ship it. 


Check out our Terms and Conditions for a more detailed description of Unshippable/Prohibited items.

My package shipped, but the tracking information hasn't updated. What's wrong?

A package's tracking information isn't always updated right away. Please allow up to 24 hours after your package ships. If you don't see an update after 1 business day, feel free to contact us. We'll be happy to look into it for you! 


If you shipped your package with either USPS Airmail-Non-Tracking or USPS ePACKET the tracking for these services is provided by Globegisticsinc. For the most up to date tracking search your tracking number on their website at https://globegisticsinc.com/#.


Should I notify myMallBox of any incoming packages?

Packages, Parcels, and mail sent to us without a "My Incoming Package Form" (aka ASN) will receive a $0.50 receiving fee. Submissions with false or incorrect tracking numbers will incur the fee. Honest mistakes or issues will be forgiven.

When should I pay to make sure my package ships the same day?

If you want your package to ship ASAP, please do your best to pay before 12pm EST.

 

Our ability to ship later in the day depends on our daily volume. If we aren't able to ship your package the same day you pay, we will ship it the next business day!



Can you ship human growth hormones?

We cannot ship human growth hormones of any kind. Please do not ship human growth hormones to your myMallBox suite.


Common examples of human growth hormones include

  • Norditropin
  • Nutropin
  • Omnitrope
  • Saizen
  • Genotropin

 

Please note: Even supplements and vitamins legally purchased for bodybuilding purposes that are not FDA approved (such as Creatine) are still considered prohibited items.

What does "clearance event" mean in my tracking information?

Don't worry - "clearance event" simply means that your package is being processed at customs. Unless you are contacted, your package will be on its way once it is fully processed.

 

 


Do you charge storage fees?

We will store your package(s) for free up to 90 days. After 90 days, your package will cost $8 more to ship. 


After 120 days we will liquidate the contents. The storage limit is cumulative and applies to consolidated packages as well. The 90-day and 120-day cycles do not reset after repackaging your products.


If you are not sure how long your package has been stored in our warehouse check the received date for your package. This is found within the package information on the "My Packages" page.

What payment methods do you accept?

We currently only accept PayPal through our website.

 

If you need to pay using a credit or debit card, please send a request to support@mymallbox.com. We will email you a PayPal invoice, which you can pay with your card (a PayPal account is not required). This option is not available to customer in some countries. It is best the check with Paypal to see if this option is available for you.

What shipping options and carriers can I choose from?

We currently offer 4 different carrier options for shipping your packages. The shipping options available for your individual package will vary depending on the weight, size and destination for your package.


1. DHL EXPRESS

  • Select this option if you want your package as soon as possible – it will arrive within 1-3 business days. Track your shipment here.


2. USPS PRIORITY

  • Choose if you don't need your package right away. Your package (up to 70 lbs) will arrive between 6-10 business days; you can track it with USPS Tracking.


3. USPS ePACKET

  • This is a low-cost, but trackable shipping solution for parcels under 4 pounds. USPS will give the package to your country's postal service for local delivery. 
  • Full tracking is only guaranteed to the following countries: Australia, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hungary, Italy, Ireland, Israel, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland, and the UK.


4. USPS Airmail-Non-Tracking

  • This is our most cost-effective shipping option for smaller packages (up to 4 pounds and/or its total dimensions are greater than 34 inches (L + W + H)). USPS will give the package to your country's postal service for local delivery. 
  • Please note: this is a low-tracking service. You may lose all tracking after your parcel leaves the US. As a result, insurance is not available for Airmail shipments.



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