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e mail said my parcel was delivered and is now missing!!!!

This is the first time using this service from the UK. i ordered an item from Amazon. item was delivered on 6th January. i received an e mail saying it had arrived, when i clicked on the link to ship it to me it showed no package to be shipped. I have sent a support ticket but have not yet heard any response from anyone at My mall box and i dont know where it is? Totally confused and furious as it looks like im going to lose money! worst first time experience ever and customer service are the worst!!!!!

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The same has happened to me. I can't seem to even contact MyMallBox. How do I contact??
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