This is the first time using this service from the UK. i ordered an item from Amazon. item was delivered on 6th January. i received an e mail saying it had arrived, when i clicked on the link to ship it to me it showed no package to be shipped. I have sent a support ticket but have not yet heard any response from anyone at My mall box and i dont know where it is? Totally confused and furious as it looks like im going to lose money! worst first time experience ever and customer service are the worst!!!!!